Iconnek documentation
  • Quickstart
    • Introduction
    • Quick start guide
  • Configure
    • Connectors
    • Webhooks
    • Filter Lists
    • Conversion Tables
  • Using iconnek
    • Using the Iconnek Editor
      • Scenarios
      • Nodes
      • Data supervision
        • Dashboard
        • Terminal
        • Context Viewer
    • The Nodes
      • Comment
      • Exception
      • Function
      • Switch
      • Fan Out
      • Sequencer
      • Connector
      • Filter
      • Conversion
      • Mail
      • Catch
    • Using the Function node
    • Working with messages
    • Using global variables
    • Error handling
  • Deploying iconnek
    • Scheduling
    • Deployment
  • Ressources
    • How-to integrates
      • ConnectWise
      • Folks API V2
      • Genius ERP
      • Hector
      • Jovaco
      • Open AI
      • NetSuite
      • Microsoft Dynamics 365 Business Central
      • Zoho Books
      • Zoho CRM
  • Billing
    • Usage
  • PARTNERS
    • Partners
  • Security
    • Security
    • Service Level Agreement
  • Support
    • Contacting Support
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  1. Security

Service Level Agreement

Iconnek provides a 99.9% uptime commitment for customers on any paid plan.

Downtime

Downtime is the overall number of minutes iconnek is unavailable during a fiscal quarter (three month periods). Iconnek calculates unavailability using server monitoring software to measure the server side error rate, ping test results, web server tests.

Downtime excludes the following:

  • Slowness or other performance issues with individual features (task history, replay, workflow editing).

  • Issues that are related to external integrations or third parties.

  • Any products or features identified as pilot, alpha, beta, or similar.

  • External network or equipment problems outside of our reasonable control, such as DNS issues or cloud provider downtime.

  • Scheduled downtime for maintenance.

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