ConnectWise

API Information

Prerequisites

Input	Notes	Example
Company ID
Public Key
Private Key

Preparing the connection

Create an API member

1. Click + to create a new API member

2. Enter an email address (this should be a functioning email address at your company)

3. You could give a generic member name such as Iconnek API. There is known issue in ConnectWise email system, where it uses API member's name instead of note's owner when note is logged by API member on behalf of given user.

4. Under System, select the Role ID Admin - or - select the custom security role you have created. Custom security role we will detail out the setting at end of this article.

5. Under System, select the Level* to be Corporate.

6. Complete any remaining required fields. The values you enter into these fields won't impact Iconnek. For fields that aren't required, feel free to leave these blank or choose the default setting.

7. Click Save.

Creating an API Key

1. Select the API member created for Iconnek in the previous section and click the API Keys tab

2. Click + to create a new API Key

3. For description enter API-Key, then click Save

4. Make sure to write down the private key somewhere, else as it will only show up when it is created